Policy Statements

Privacy Policy Statement

Your e-mail and or mailing addresses are for internal use only and will not be offered to any third parties.

Delivery:

We want to ensure that your purchase will arrive on time, However, due to the significant distances between you, us and some of our suppliers compounded by customs logistics, we estimate 2 to 4 weeks for some items to arrive, therefore we provide no on-time guarantee that products will be delivered by a set date. However, we will do everything within our power to facilitate your timely shipment and keep you posted.

Refund and Returns Policy

General Limited Warranty On Non-Printed Items :

Dead On Arial (DOA) or Defective merchandise must be returned to us within 14 days of receiving said merchandise from RaiseDjed .com All defective merchandise must be in their original packaging with all their documentation.

This warranty will not apply if the product has been damaged by improper use or handling.

This warranty does not apply to batteries.

Shipping costs are none refundable.

Any return of products that is damaged through customer misuse is missing parts, or is in unsalable condition due to customer tampering may result in the customer being charged a 15% restocking fee based on the condition of the product or void of said return authorization RMA. For RMAs email us at Customer Services… Please include “Requesting RMA” in your subject line.  Also, include; The Order Number, Product Name and a description of the problem. If needed, a photo or two could help.

This warranty gives you specific legal rights. You also may have other rights which may vary from state to state.

Return Policy On Printed Items:

Any claims for misprinted, damaged or defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report to: customerservice@raisedjed.com

The return address is set by default to our printing facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our printing facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven’t registered an account on RaiseDjed.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

RaiseDjed.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – We do not refund orders for buyer’s remorse. Returns for products, face masks, or size exchanges

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

therefore Raise Djed reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQ